Terms of Service, Repair Authorization, Storage, and Abandonment Agreement

Customer authorizes Austin Coffee Technician to inspect, diagnose, test, disassemble, repair, calibrate, clean, and otherwise service equipment left in our possession.

Customer acknowledges that diagnostic procedures may require partial or full disassembly of equipment and may reveal additional issues not initially visible during intake.

Submission of equipment for evaluation constitutes authorization for diagnostic inspection unless otherwise stated in writing prior to service.

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Austin Coffee Technician may provide verbal or written estimates when possible. Estimates are based on visible and presently known conditions at the time of inspection and are not guaranteed final prices. Customer acknowledges that: additional defects may be discovered during repair, hidden failures may exist, additional labor and parts may become necessary, and older equipment may contain deteriorated or previously modified components. If additional repairs materially change the estimated cost, customer approval may be requested before proceeding. Declined repairs after diagnostic work may still incur diagnostic labor charges. ---

Customer acknowledges that many espresso machines and grinders are:

* used,

* aged,

* previously repaired,

* modified,

* improperly maintained,

* scaled,

* corroded,

* or otherwise compromised prior to arrival.

Austin Coffee Technician is not responsible for pre-existing conditions, concealed defects, prior improper repairs, transport damage occurring before arrival, or failures unrelated to the performed service.

Customer acknowledges that improper water quality is one of the leading causes of espresso equipment failure.

Austin Coffee Technician strongly recommends the use of properly softened, filtered, and mineral-balanced water appropriate for espresso equipment.

Damage caused by:

* scale,

* mineral buildup,

* corrosion,

* improper water chemistry,

* or improper maintenance

may not be covered under any labor warranty unless explicitly stated in writing.

Unless otherwise stated in writing, Austin Coffee Technician warrants labor performed by our shop for 14 days from the date of completed repair pickup.

Warranty coverage applies only to:

* the specific repair performed,

* and the specific components serviced or replaced.

Warranty does not cover:

* misuse,

* abuse,

* shipping damage,

* improper water,

* electrical issues external to the machine,

* customer modification,

* commercial use of residential equipment,

* neglect,

* or unrelated future failures.

Manufacturer parts warranties, when applicable, remain subject to manufacturer policies and limitations.

Due to limited workspace and storage capacity, equipment must be retrieved promptly after notification.

Equipment not picked up within:

* 30 calendar days after completion notice,

* estimate approval,

* estimate denial,

* customer non-response,

* or request for pickup

may incur storage fees of $10 per calendar day unless otherwise agreed in writing.

Austin Coffee Technician reserves the right to relocate stored equipment within or outside active service areas as needed.

Customer authorizes Austin Coffee Technician to communicate through:

* phone calls,

* voicemail,

* text message,

* email,

* or other contact methods provided by Customer.

Notice shall be considered delivered when transmitted to the contact information provided by Customer.

Customer is solely responsible for:

* maintaining accurate contact information,

* monitoring communications,

* and responding in a timely manner.

Austin Coffee Technician is not responsible for missed communications caused by:

* spam filters,

* disconnected numbers,

* full voicemail boxes,

* ignored messages,

* or outdated contact information.

Equipment left unclaimed for more than 90 calendar days after:

* completion notice,

* estimate denial,

* estimate approval,

* customer non-response,

* refusal of recommended repairs,

* or other reasonable communication attempts

Customer agrees that equipment remaining unclaimed beyond the stated abandonment period shall be deemed abandoned property

Customer expressly authorizes Austin Coffee Technician to take commercially reasonable action regarding abandoned equipment, including but not limited to:

* refusal of continued storage,

* removal from active storage,

* resale,

* recycling,

* disposal,

* salvage for parts,

* liquidation,

* or recovery of unpaid balances, storage fees, administrative costs, and disposal expenses.

Any proceeds from disposition may be applied toward:

* unpaid invoices,

* storage fees,

* administrative costs,

* transportation costs,

* disposal expenses,

* and other outstanding balances.

Customer waives claims against Austin Coffee Technician relating to abandoned property processed under these terms.

Customer acknowledges that Austin Coffee Technician may retain possession of equipment until outstanding balances for labor, parts, diagnostics, storage, administrative fees, and related charges are paid in full as permitted by applicable Texas law.

Customer grants Austin Coffee Technician a contractual lien and security interest in the equipment for unpaid labor, parts, storage, diagnostics, and administrative costs to the fullest extent permitted under Texas law.

Customer authorizes Austin Coffee Technician to pursue recovery of reasonable attorney fees, court costs, collection costs, administrative expenses, and related enforcement expenses associated with unpaid balances, abandoned equipment, or disputes arising from services performed.

Customer authorizes Austin Coffee Technician to recover unpaid labor charges, parts costs, diagnostic fees, storage fees, administrative fees, collection costs, attorney fees, court costs, disposal expenses, and other reasonable expenses associated with enforcement of this agreement, abandoned equipment, or unpaid balances.

Austin Coffee Technician shall not be liable for:

* incidental or consequential damages,

* lost business revenue,

* lost product,

* downtime,

* spoilage,

* loss of use,

* personal injury,

* or damages exceeding the amount paid for the specific repair service performed.

Customer assumes all risks associated with continued operation of aging or previously compromised equipment.

If Customer requests delayed pickup, deferred repair, storage accommodation, or extended holding periods, Austin Coffee Technician reserves the right to assess additional storage or handling fees.

Equipment declined for repair, deemed beyond economical repair, or awaiting customer decision remains subject to storage and abandonment policies.

Diagnostic labor and disassembly charges may still apply even if repairs are declined.

Commercial customers acknowledge that:

* turnaround times are estimates only,

* parts availability may vary,

* and operational downtime is an assumed business risk.

Austin Coffee Technician is not responsible for lost sales, employee downtime, or business interruption resulting from repair delays or equipment failure.

By scheduling an appointment through our website or scheduling platform, Customer acknowledges that they have:

* read,

* understood,

* and agreed to these Terms of Service, Repair Authorization, Storage, and Abandonment Terms.

Electronic acceptance, including checkbox acknowledgment during scheduling, shall constitute binding agreement to these terms.

These terms shall be governed by and interpreted under the laws of the State of Texas.

Any disputes arising from services performed by Austin Coffee Technician shall be subject to the jurisdiction of the appropriate courts located in Texas.

By:

* scheduling service,

* checking acknowledgment boxes,

* submitting equipment,

* approving repairs,

* paying invoices,

* or otherwise engaging Austin Coffee Technician for service, Customer acknowledges and agrees to all terms contained herein.